Rental Terms

1. Driver & Eligibility

1.1 Minimum Age

The driver must be at least 18 years of age and must have held a valid driving license for a minimum period of one (1) year.

Drivers aged 18–22 years are subject to a Young Driver surcharge, which is clearly displayed during the booking process. For the same age group, vehicle category restrictions apply, as certain vehicle categories:

• are not available for online booking, and
• may not be rented under any circumstances by drivers aged 18–22.

The renter bears sole responsibility for ensuring that all age and driving license requirements are fully met prior to completing the booking. If the driver does not meet the minimum age requirements at the time of vehicle pick-up, the vehicle will not be released and no refund will be issued.

1.2 Driving License

All drivers must hold a valid driving license for at least one (1) year prior to the commencement of the rental. The driving license must be valid, legible, in good condition, and written in Latin characters.

Driving licenses issued by countries of the European Union (EU) or the European Economic Area (EEA) are fully accepted and do not require an International Driving Permit (IDP).

Driving licenses issued outside the EU/EEA are accepted only when accompanied by a valid International Driving Permit (IDP), where required by Greek law, and together with the original national driving license.

The Company reserves the right to request an International Driving Permit (IDP) in cases where:

• the driving license has been issued outside the EU/EEA, or
• this is required by applicable legislation or insurance regulations.

Failure to present a valid driving license and, where applicable, a valid International Driving Permit (IDP) shall result in refusal of vehicle delivery and invalidation of insurance coverage.

Digital driving licenses or photographic copies are not accepted.

1.3 Driving License Requirements (Scooter – ATV – Buggy)

In addition to the requirements set out in Article 1.2 (Driving License), drivers renting scooters, motorbikes, ATVs, or buggies must hold a valid driving license corresponding to the engine capacity and vehicle type, in accordance with Greek and European legislation.

Required license categories by vehicle type

• Scooters up to 50cc: Category AM or higher
• Scooters up to 125cc: Category A1 or higher
• Scooters 200cc – 350cc: Category A2 or A
• Motorbikes: Category A (or A2, where permitted by law)
• ATVs (quad bikes): Category B
• Buggies: Category B

Operating a scooter, motorbike, ATV, or buggy:

• without the required license category, or
• without a valid International Driving Permit (IDP), where applicable,

shall result in:

• full invalidation of insurance coverage,
• refusal of vehicle delivery, and
• full and exclusive liability of the renter.

1.4 Additional Drivers

All additional drivers must:

• be declared in the rental agreement,
• be present at the rental counter at the time of vehicle pickup, and
• hold a valid driving license and a valid identification document.

Any use of the vehicle by a driver not declared in the rental agreement is strictly prohibited and shall result in full loss of insurance coverage, with full and exclusive liability of the renter.

1.5 General Clause – Non-Compliance with Rental Terms & No Refund Policy

In the event that the renter and/or any declared or undeclared driver fails to comply with any of the present rental terms and conditions, including but not limited to:

• minimum age requirements,
• driving license validity and license category requirements,
• presentation of required documents,
• accepted payment method and/or security deposit requirements, and
• compliance with vehicle use rules and insurance conditions,

the Company reserves the absolute and unilateral right to:

• refuse the delivery of the vehicle, or
• terminate the rental agreement,

without any refund, compensation, or further claim, regardless of the reason, timing, or stage at which such non-compliance is identified.

2. Vehicle Use Rules

2.1 Vehicle Cleanliness & Smoking

The vehicle must be returned in a reasonably clean condition. In cases of excessive contamination, including but not limited to:

• excessive dirt or sand,
• stains,
• pet hair,
• strong odors, or
• smoking inside the vehicle,

the Company reserves the right to charge a cleaning fee ranging from 50 € to 150 €, depending on the condition of the vehicle.

In cases of severe contamination requiring special cleaning and/or resulting in loss of vehicle availability, the Company may impose additional charges.

Smoking is strictly prohibited inside the vehicle. The transportation of pets or animals is permitted only with prior written approval from the Company and provided that they are carried in appropriate carriers.

Any additional cleaning required shall be charged accordingly.

2.2 Wrong Fuel

Any damage, malfunction, or cost, including repair, towing, and loss of vehicle availability, resulting from refueling the vehicle with an incorrect type of fuel shall be the sole responsibility of the renter and is not covered by any insurance.

2.3 Ferrying the vehicle & across the border rentals

Ferry transport of the vehicle, to or from any island or the mainland, is strictly prohibited.

If the vehicle is used or transported outside the island of Crete:

• all insurance coverages shall be automatically void, and
• the renter shall bear full and exclusive responsibility for any damage, loss, or cost

2.4 Unlimited Kilometers

Unlimited mileage is included in the rental price. Unlimited mileage applies exclusively to use on public, paved roads within Crete.

2.5 Traffic Fines & Law

All traffic tickets, fines, and violations incurred during the rental period are the sole responsibility of the renter.

The renter is required to promptly inform the Company of any traffic violation or fine, including but not limited to cases of negligent or reckless driving, driving under the influence of alcohol or illegal substances, driving in prohibited areas, abusive or dangerous use of the vehicle, or running a red traffic light.

In all such cases, the renter shall bear full and exclusive liability for all related charges, fines, or legal consequences.

The Company reserves the right to charge an administrative fee of 20 € for the handling of:

• traffic fines,
• traffic violations, or
• toll or parking charges,

in addition to the amount of the fine or related charge.

3. Rental Period & Vehicle Handling

3.1 Late Return

A grace period of up to thirty (30) minutes may be granted, at the Company’s sole discretion and subject to availability.

Returns beyond this period may result in additional charges, while delays exceeding thirty (30) minutes may be charged as an additional rental day.

Insurance coverage applies exclusively within the agreed rental period.

3.2 Rental Extension

If the renter, after collecting the vehicle, wishes to extend the rental period, they must contact the Company in advance in order to verify vehicle availability.

The Company reserves the absolute right to approve or deny the rental extension, particularly if the vehicle is already booked for a subsequent rental.

Returning the vehicle after the agreed return time without prior notification and approval is not permitted, as no insurance coverage applies after the expiration of the agreed rental period.

3.3 Vehicle Replacement

In the event of an accident, damage, mechanical failure, or breakdown resulting in vehicle immobilization, the renter must inform the Company immediately.

A replacement vehicle may be provided subject to availability and location, within a reasonable time frame. The Company reserves the right to investigate the cause of the incident and to deny vehicle replacement if it is determined that the vehicle was used in violation of the present rental terms and conditions.

In such cases:

• the renter shall not be entitled to any refund, compensation, or replacement vehicle, and
• the rental charges shall remain payable in full.

If a replacement vehicle of the same category is not available, the Company reserves the right, at its sole discretion, to:

• provide a replacement vehicle of the same or higher category at no additional cost, or
• provide a vehicle of a lower category, with a proportional refund of the price difference, or
• terminate the rental agreement and refund only the unused rental days.

The renter shall not be entitled to any further compensation, refund, or claim beyond the above.

3.4 Road Accident

In the event of a road accident, the renter must inform the Company immediately and notify the competent police authorities.

The police shall officially record the accident, and the renter is required to obtain and provide a copy of the relevant police report.

In the absence of a police report, the renter shall bear full and exclusive responsibility for any damage, cost, or consequence, and no insurance coverage shall apply.

3.5 Personal Belongings

The Company accepts no responsibility for any loss, damage, or theft of personal belongings left inside the vehicle during or after the rental period, regardless of cause.

3.6 Selection of particular car brand or model

Reservations are made for a specific vehicle category, which may include multiple models with similar characteristics.

After the reservation is confirmed, the renter may request a specific vehicle model. The Company will record the preference and will endeavor to provide the requested model, subject to availability on the day of pickup.

The renter must be prepared to accept any vehicle within the advertised category. In the event of a confirmed reservation and unavailability of a vehicle within the booked category, the Company reserves the right to provide a vehicle of a higher category at no additional charge.

3.7 Early Return Policy

If the renter returns the vehicle earlier than the agreed return date and time, for any reason not attributable to the Company, no refund shall be granted for any unused rental days.

The total rental amount shall remain payable in full.

4. All taxes included

Any Value Added Tax (VAT) due is already included in the rental price. No additional taxes are added at the time of payment or upon vehicle pickup.

5. Assistance & Support

5.1 24-Hour Road Assistance

24/7 roadside assistance is provided free of charge through a certified service provider.

Roadside Assistance Telephone: +30 2897042621 (international calls)
In the event that roadside assistance is required, renters are strongly advised to contact the Company directly.

Roadside assistance is provided free of charge, except in cases resulting from:

• negligence or misuse of the vehicle,
• refueling with the wrong type of fuel,
• loss or damage of keys, or
• violation of the present rental terms and conditions.

In cases involving:

• lost, damaged, or locked-in keys,
• vehicle immobilization, or
• situations requiring towing due to renter negligence or misuse,

all related costs, including but not limited to key replacement, locksmith services, towing, and vehicle recovery, shall be the sole and exclusive responsibility of the renter.

5.2 Fuel Policy

The vehicle must be returned with the same fuel level as at the time of delivery.

The Company reserves the right to block an amount equivalent to the estimated fuel cost as a fuel guarantee, which shall be released once the vehicle is returned with the agreed fuel level.

Any fuel difference shall be charged based on the local fuel price, plus a 20 € refueling service fee.

6. Insurance & Security Deposit

6.1. Insurance Coverage

6.1.1 Car Insurance

All cars are insured in accordance with Greek law and include Third Party Liability Insurance.

6.1.1.1 Full Insurance Without Excess (F.D.W.)

Full Insurance (Full Damage Waiver – FDW) provides zero excess (0 €) in the event of an accident, provided that the vehicle is used in full compliance with:

• the Road Traffic Code, and
• the present rental terms and conditions.

Included Coverage

• 24-hour Roadside Assistance (within Greece)
• Third Party Liability Insurance
• Unlimited Mileage (public, paved roads within Crete)
• Fire & Theft Protection
• Natural Phenomena & Hail Coverage
• Glass / Windows Coverage
• Personal Accident Insurance (Driver)
• All applicable taxes included

Not Covered / Loss of Coverage

The FDW insurance does not apply and coverage is void in cases including, but not limited to:

• traffic fines and administrative penalties,
• use of the vehicle outside Crete or ferry transport,
• loss or damage of keys,
• refueling with the wrong type of fuel,
• interior damage,
• accident without a police report,
• damage caused by alcohol, drugs, or traffic violations,
• undercarriage damage,
• off-road use or driving on non-paved roads.

Zero Excess (0 €) Condition

The zero excess (0 €) applies exclusively when the vehicle is used in full compliance with:

• the Road Traffic Code, and
• the present rental terms and conditions.

In the event of any violation, the zero-excess coverage shall immediately cease to apply, and the renter shall be liable for damages up to the maximum excess amount applicable to the vehicle category.

6.1.1.2 Collision Damage Waiver (C.D.W.)

Vehicles insured under Collision Damage Waiver (CDW) are subject to an excess amount, depending on the vehicle category and the driver’s age.

In the event of damage, the renter’s financial liability is limited to the applicable excess amount, provided that the vehicle is used in compliance with the Road Traffic Code and the present rental terms and conditions.

Excess Amounts (Maximum Renter Liability)

The excess amount (maximum renter liability) varies depending on the vehicle category and the driver’s age, as outlined below:

Category: A1, Cabrio Small, Cabrio Small Auto

• Drivers aged 18–20: Excess 1.000 €
• Drivers aged 21–22: Excess 1.000 €
• Drivers aged 23–70: Excess  700 €

Category: A2, B1

• Drivers aged 18–20: Excess  1.000 €
• Drivers aged 21–22: Excess  1.000 €
• Drivers aged 23–70: Excess  900 €

Category: B2, D3

• Drivers aged 18–20: Not allowed
• Drivers aged 21–22: Excess  1.000 €
• Drivers aged 23–70: Excess  1.000 €

Category: C1, C2

• Drivers aged 18–20: Not allowed
• Drivers aged 21–22: Excess  1.000 €
• Drivers aged 23–70: Excess  900 €

Category: D1

• Drivers aged 18–20: Excess  1.000 €
• Drivers aged 21–22: Excess  1.000 €
• Drivers aged 23–70: Excess  800 €

Category: D2

• Drivers aged 18–20: Excess  1.000 €
• Drivers aged 21–22: Excess  1.000 €
• Drivers aged 23–70: Excess  1.000 €

Category: SUV, SUV Auto, Convertible

• Drivers aged 18–20: Not allowed
• Drivers aged 21–22: Not allowed
• Drivers aged 23–70: Excess  1.000 €

Category: Jeep 4×4

• Drivers aged 18–20: Not allowed
• Drivers aged 21–22: Not allowed
• Drivers aged 23–70: Excess  700 €

Category: Convertible Auto

• Drivers aged 18–20: Not allowed
• Drivers aged 21–22: Not allowed
• Drivers aged 23–70: Excess  1.500 €

Category: 7 Seater, 7 Seater Auto

• Drivers aged 18–20: Not allowed
• Drivers aged 21–22: Not allowed
• Drivers aged 23–70: Excess  1.200 €

Category: 9 Seater, 9 Seater Auto

• Drivers aged 18–20: Not allowed
• Drivers aged 21–22: Not allowed
• Drivers aged 23–70: Excess  1.500 €

* For drivers aged 18–22, rental is permitted only for vehicle categories approved by the Company.

A valid credit or debit card is mandatory for the security deposit.

Included Coverage

• Collision Damage Waiver (CDW)
• 24-hour Roadside Assistance (within Greece)
• Third Party Liability Insurance
• Unlimited Mileage (public, paved roads within Crete)
• Fire & Theft Protection
• Natural Phenomena & Hail Coverage
• Glass / Windows Coverage
• Personal Accident Insurance (Driver)
• All applicable taxes included

Not Covered / Loss of Coverage

The CDW insurance does not apply in cases including, but not limited to:

• traffic fines and administrative penalties,
• use of the vehicle outside Crete or ferry transport,
• loss or damage of keys,
• refueling with the wrong type of fuel,
• interior damage,
• accident without a police report,
• damage caused by alcohol, drugs, or traffic violations,
• undercarriage damage,
• off-road use or driving on non-paved roads.

6.1.2 Scooter – ATV – Buggy Insurance

6.1.2.1 Collision Damage Waiver (C.D.W.)

Scooters, ATVs, and Buggies are insured exclusively under Collision Damage Waiver (CDW) and are always subject to an excess amount.

Full Insurance (FDW) is not available for these vehicle types, and the excess amount cannot be reduced or waived under any circumstances.

In the event of damage, accident, fall, or rollover, the renter shall be liable up to the applicable excess amount, depending on the vehicle type and engine capacity.

Excess Amounts (Maximum Renter Liability)

• 500 € for scooters up to 50cc
• 600 € for scooters up to 125cc
• 800 € for scooters up to 350cc
• 1.000 € for motorbikes up to 500cc
• 1.500 € for motorbikes up to 1000cc
• 1.500 € for ATVs up to 450cc
• 2.000 € for ATVs up to 625cc
• 3.000 € for ATVs up to 850cc
• 2.000 € for 570cc Buggy
• 3.000 € for 800cc – 1300cc Buggy

A valid credit or debit card is mandatory for the security deposit.

Included Coverage

• Collision Damage Waiver (CDW)
• Third Party Liability Insurance
• Fire & Theft Protection
• Personal Accident Insurance (Driver)
• 24-hour Roadside Assistance (within Crete)
• All applicable taxes included

Not Covered / Loss of Coverage

The insurance does not apply in cases including, but not limited to:

• traffic fines and administrative penalties,
• use of the vehicle outside Crete or ferry transport,
• loss or damage of keys, helmets, or accessories,
• accident without a police report,
• damage caused by alcohol, drugs, or traffic violations,
• off-road use or driving on non-paved roads,
• falls or rollovers without third-party involvement,
• mechanical damage due to misuse or negligence.

6.2 Insurance Exclusions

In addition to the specific exclusions applicable to each individual insurance option, insurance does not cover under any circumstances:

• loss or damage of keys,
• interior damage,
• damage caused by alcohol, drugs, or traffic violations,
• undercarriage damage,
• off-road use or use on non-paved roads, including but not limited to beaches, dirt roads, mountain tracks, rural paths, or any road not officially paved and properly maintained.

All traffic fines, administrative penalties, and any charges arising from violations of the Road Traffic Code are the sole and exclusive responsibility of the renter.

6.3 Insurance Invalidity

All insurance coverage shall be rendered null and void in any of the following cases:

• the vehicle is used in violation of the present rental terms and conditions,
• traffic laws are violated, or
• no police report is provided in the event of an accident.

Any violation of the Road Traffic Code shall result in the automatic loss of the zero-excess benefit (0 € excess), even if Full Insurance (FDW) has been selected.

6.4 Security Deposit

A security deposit shall be secured via credit or debit card upon vehicle pickup.

The applicable deposit amount depends on:

• the selected vehicle category, and
• the selected insurance option,

and is clearly displayed during the booking process prior to payment. By completing the booking, the renter expressly acknowledges and accepts the applicable security deposit amount.

The security deposit shall be refunded after completion of the rental, provided that no additional charges apply. The release of the amount may take up to fourteen (14) working days, depending on the issuing bank.

The Company reserves the right to retain part or all of the security deposit to cover, including but not limited to:

• damages,
• fines or administrative penalties,
• missing or insufficient fuel, or
• violations of the present rental terms and conditions.

The security deposit may also be used to cover any outstanding charges identified after the return of the vehicle.

6.5 Vehicle Condition

The renter confirms that the vehicle condition has been inspected at the time of pickup and accepts full responsibility for any damage not recorded in the rental agreement.

Any damage identified or reported after the return of the vehicle that was not recorded at pickup shall be considered the sole responsibility of the renter.

6.6 Damage Assessment & Charge

In the event that damage is identified during or after the return of the vehicle, the Company may issue a repair cost assessment (“Repair Cost Estimation”), which shall be communicated to the Renter.

Acceptance of the repair cost estimation by the Renter, whether by:

• handwritten signature,
• electronic signature, or
• written confirmation (via email or message),

shall constitute the Renter’s express and irrevocable consent to charge the payment card, in accordance with the terms of the signed Rental Agreement, and up to the applicable insurance excess (deductible) or the actual repair cost, where applicable.

In the event of non-acceptance or failure to respond, the terms, conditions, and authorizations agreed upon in the signed Rental Agreement shall apply in full.

The security deposit and/or card charge may also be used to cover additional charges arising from the rental, including but not limited to:

• missing or insufficient fuel,
• excessive cleaning,
• traffic fines or administrative penalties,
• administrative handling fees,
• vehicle immobilization costs,
• loss or damage of keys or accessories,

provided that such charges are expressly stipulated in the signed Rental Agreement.

7. Payments, Cancellation & No-Show

7.1 Cancellation Policy

7.1.1 Full prepayment (100% Advance Payment):

In the event of full prepayment (100%), no refund shall be granted in case of cancellation, regardless of the reason or timing of the cancellation.

7.1.2 Deposit (partial advance payment):

If only a deposit has been paid and the renter wishes to cancel the booking, the renter must:

• send a cancellation email, and
• receive written confirmation from the Company acknowledging receipt of the cancellation request.

The following conditions apply:

• No cancellation fee applies if the cancellation notice is received at least three (3) days prior to the scheduled pickup time.
• For cancellations received less than three (3) days before the scheduled pickup time, the deposit is non-refundable.

To cancel a booking, the renter may:

• visit the relevant cancellation link, or
• send an email to info@autolele.gr.

7.1.3 Application of the General Clause – Non-Compliance & No Refund Policy

The provisions of Sections 7.1.1 and 7.1.2 apply in conjunction with the General Clause on Non-Compliance with Rental Terms & No Refund Policy.

In cases including, but not limited to:

• no-show,
• late arrival,
• failure to present required documents,
• failure to meet rental eligibility requirements, or
• any other non-compliance with the present rental terms and conditions,

no refund shall be granted, regardless of the payment method, payment status, or timing of the cancellation.

7.2 No-Show Policy

If the renter fails to collect the vehicle within two (2) hours of the scheduled pickup time without prior written notification, the reservation may be cancelled and the total booking amount may be charged.

In the event of a flight delay, the renter is required to inform the Company in writing.

The two (2) hour waiting period applies exclusively to vehicle pickup and does not affect return time policies or late return charges.

7.3 Transactions Security

All card payments are processed through the Viva.com | Smart Checkout electronic payment platform.

• Payments are completed via a secure, hosted payment page provided by Viva.com.
• Multiple payment methods are supported (credit/debit cards, digital wallets, local payment methods, etc.).
• Viva.com is responsible for transaction security and compliance with PCI DSS and SCA / 3DS requirements.
• Personal data and payment information are protected in accordance with com security standards.
• Upon completion of payment, the customer is automatically redirected back to our website.

8. Legal & Privacy

8.1 Force Majeure

The Company shall not be held liable for any delay, inability, or failure to fulfill its obligations arising from events beyond its reasonable control (force majeure), including but not limited to natural disasters, strikes, governmental actions, pandemics, or other unforeseeable events.

8.2 Privacy Policy

The Company respects your privacy and ensures that personal data is not disclosed to third parties that are not directly involved in the vehicle rental process.

Personal data may be disclosed only to public authorities or insurance companies, where such disclosure is required by applicable law.

8.3 Collection and Processing of Identification Data

Upon signing the Rental Agreement, the Company may collect and record identification data of the renter and/or any additional drivers.

Such collection may take place through:

• physical copying of documents, or
• scanning and/or photographing documents during booking or vehicle pickup.

Documents that may be requested include, indicatively:

• a driving license,
• a national identity card, or
• a passport.

Collected data may include, but is not limited to:

• full name,
• document number,
• date of issue and expiry,
• date of birth,
• identification photograph, and
• any other information appearing on the relevant documents.

The collection and processing of such data is carried out exclusively for the purposes of:

• verifying the driver’s identity,
• ensuring the legality of the rental,
• fulfilling contractual and insurance obligations, and
• complying with applicable legislation.

Personal data is retained only for the period necessary to complete, manage, and archive the rental agreement and is thereafter deleted or anonymized, in accordance with legal retention requirements.

The Company applies appropriate technical and organizational security measures to protect personal data, in full compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR).

The renter has the right to access, rectify, erase, and restrict the processing of their personal data, in accordance with applicable law. To exercise these rights, the renter may contact the Company using the contact details provided in the Rental Agreement.

8.4 Processing of Personal Data for Traffic Fines & Legal Obligations

For the purposes of handling traffic violations, administrative fines, penalties, or legal claims arising during or after the rental period, the Company reserves the right to retain and process personal data of the renter, including identification and rental-related information.

Such data may be disclosed to competent public authorities, law enforcement bodies, or insurance companies, where required by applicable law or where necessary for the establishment, exercise, or defense of legal claims.

The renter acknowledges that, in such cases, the right to erasure (right to be forgotten) does not apply, to the extent that retention of personal data is necessary to:

• comply with legal obligations, or
• protect the legitimate interests of the Company.

Personal data processed for these purposes shall be retained only for the period required by applicable legislation and shall thereafter be deleted or anonymized, in accordance with the GDPR.

Last Update : 1 January 2026